Here are some of the most common questions that we get asked, and step by step instructions. however, if your issue is not listed, please use the Contact Form, to get support.
Billing
If we haven’t deposited your check yet, then yes we can do that for you. You need to use the Contact Form to let us know, so, we can check to make sure that we haven’t deposited your check already. If we have not deposited your check yet, you can login to your account, scroll down and click on the update billing button and change the payment method to credit card, and process the transaction, or we can send you an invoice to pay for you membership dues, your choice. Additionally, we will rip up your check, once you have paid via credit card.
If you made a mistake when signing up or renewing your membership, there are two options:
1. You can log back into your account, scroll down to the update, renew or update billing button, under the ‘profile tab’ and correct your membership selection, then click on save, and the balance will remain on your account, and go towards your next years dues, or;
2. Use the Contact Form to request a refund on your account. Please include your name, and the membership and options that you meant to select, so that we can make the adjustments for you and issue you a refund.
Current Members
TEAM numbers are assigned by the Membership Coordinator, so you are not able to add that number, but if you would like to use that existing number, after you have completed registration, please use the Contact Form letting us know, and if that number is available, which it should be, we will add it to the horse’s profile.
No, you do not need to register the horses, if the member has already added the horse(s) to their profile. All you will need to do is to obtain the horse(s) name, which was used to register, as well as their TEAM #, which you will use when entering competitions. However, if the horse(s) have not been registered, then, yes, you will need to register the horse(s) under your account.
*Note that you MUST use the same “Name” used to register the horse throughout the entire show season, if you don’t, you, as well as the horse could lose valuable points that go towards year-end awards.
If the number of horses you have paid for has not changed, all you need to do is:
1. Login to your account.
2. Click on “View Profile / Edit Profile” button
3. Update the horses info to your new horse, and click on save.
That is all you have to do.
We make it simple and easy to do, and you can update your information at any time, by simply:
1. Logging into your account at https://team.myonlinemembership.com/member-sign-in/
2. Click on the tab of the information you want to update
Profile – Primary member information, login email, password, and to update/change membership type or billing.
Horses – Registered Horses information.
Rider – Additional member information. (only shown with Family Membership, and Supporting Membership)
Contact – If you want to add an emergency contact.
Agreements – If you need to update members information like address or phone number.
New Members
TEAM numbers are assigned by the Membership Coordinator, so you are not able to add that number, but if you would like to use that existing number, after you have completed registration, please use the Contact Form letting us know, and if that number is available, which it should be, we will add it to the horse’s profile.
No, you do not need to register the horses, if the member has already added the horse(s) to their profile. All you will need to do is to obtain the horse(s) name, which was used to register, as well as their TEAM #, which you will use when entering competitions. However, if the horse(s) have not been registered, then, yes, you will need to register the horse(s) under your account.
*Note that you MUST use the same “Name” used to register the horse throughout the entire show season, if you don’t, you, as well as the horse could lose valuable points that go towards year-end awards.
Updating Profile
TEAM numbers are assigned by the Membership Coordinator, so you are not able to add that number, but if you would like to use that existing number, after you have completed registration, please use the Contact Form letting us know, and if that number is available, which it should be, we will add it to the horse’s profile.
No, you do not need to register the horses, if the member has already added the horse(s) to their profile. All you will need to do is to obtain the horse(s) name, which was used to register, as well as their TEAM #, which you will use when entering competitions. However, if the horse(s) have not been registered, then, yes, you will need to register the horse(s) under your account.
*Note that you MUST use the same “Name” used to register the horse throughout the entire show season, if you don’t, you, as well as the horse could lose valuable points that go towards year-end awards.
If we haven’t deposited your check yet, then yes we can do that for you. You need to use the Contact Form to let us know, so, we can check to make sure that we haven’t deposited your check already. If we have not deposited your check yet, you can login to your account, scroll down and click on the update billing button and change the payment method to credit card, and process the transaction, or we can send you an invoice to pay for you membership dues, your choice. Additionally, we will rip up your check, once you have paid via credit card.
If you made a mistake when signing up or renewing your membership, there are two options:
1. You can log back into your account, scroll down to the update, renew or update billing button, under the ‘profile tab’ and correct your membership selection, then click on save, and the balance will remain on your account, and go towards your next years dues, or;
2. Use the Contact Form to request a refund on your account. Please include your name, and the membership and options that you meant to select, so that we can make the adjustments for you and issue you a refund.
If the number of horses you have paid for has not changed, all you need to do is:
1. Login to your account.
2. Click on “View Profile / Edit Profile” button
3. Update the horses info to your new horse, and click on save.
That is all you have to do.
We make it simple and easy to do, and you can update your information at any time, by simply:
1. Logging into your account at https://team.myonlinemembership.com/member-sign-in/
2. Click on the tab of the information you want to update
Profile – Primary member information, login email, password, and to update/change membership type or billing.
Horses – Registered Horses information.
Rider – Additional member information. (only shown with Family Membership, and Supporting Membership)
Contact – If you want to add an emergency contact.
Agreements – If you need to update members information like address or phone number.
TEAM Numbers are assigned to you by our Membership Coordinator, and added to your account after you sign up. You will use this number when you enter for TEAM competitions, so you can accumulate point for year-end rewards.